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‎10-05-2024 11:34 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-s1000 (90P67AV)
Operating System: Microsoft Windows 11

Hello, I've got a Victus 16 Gaming laptop s1011nt and it has been 35 days since I bought it. There is a problem at the bottom case just between the screws those are under touchpad. When I press or hold from there it gives a snap or click like sound. And the case is moving in while i pressing. So i can make request to change my product, right?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-05-2024 11:42 AM

HP Recommended

Hi @USER20241005176 

 

Yes, you should make a warranty claim, then HP will indicate if the product will be repaired or replaced.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.

View solution in original post

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2 REPLIES 2

‎10-05-2024 11:41 AM

HP Recommended

I forgot to ask, is it a problem may cause bigger problem or something that not that bad i can dont think about and continue to use like this.

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‎10-05-2024 11:42 AM

HP Recommended

Hi @USER20241005176 

 

Yes, you should make a warranty claim, then HP will indicate if the product will be repaired or replaced.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
Was this reply helpful? Yes No
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