My adapter is not working I went to the store I was advised the warranty doesn't cover accessories

[Keshia29]

I went to the store where I purchased my HP laptop and was advised the warranty does not cover accessories 

the adapter just stopped working after 5 months of use . 

[ub6424]

Hello @Keshia29 

Please tell me the full product name and product number (p/n) of your notebook. You will find this information on the back of your notebook printed in small alphanumeric letters.

What adapter just stopped working ?

best regards

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[Keshia29]

HP laptop model 15-dw2006ni ,product ID :21Z47EA#ACO 

The AC adapter 

Apologies for being so vague I am new to this .

Thank you .

[ub6424]

Hello @Keshia29 

same story, read this:

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Warranty-on-laptop-power-suppl...

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️