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My battery is stuck at 48%. If I unplug it it loses battery and gets stuck lower.

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HP Spectre x360

My laptop was stuck at 50% despite charging (it DOES have the charging symbol, it just didn’t go above50%). I restarted it, didn’t fix it, so I shut it down and left it unplugged overnight. Didn’t solve it. I tried leaving it unplugged for a few minutes, battery went down to 48%. Now when I plug it in it won’t go above 48%.

this started yesterday, 9/21/20. Haven’t had battery problems before that. I’m running windows 10 I guess. 

Kinda need this laptop for classes, would appreciate help. Thanks.

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@allu27 

You can check the battery to some extent using Powershell built into Windows 10. as follows:
1) Press Windows key + X
2) Click Powershell in the menu
3) Type powercfg /batteryreport

This will generate a report and if you scroll down, you will see Design Capacity and Full Charge Capacity ratings. If the Full Charge Capacity is less than 50% of the Design Capacity, it is faulty and needs to be replaced.

Also note the figure alongside the "Cycle Count". This tells how many times the battery has been fully recharged. A typical battery can handle around 500 charge cycles, but some will fail sooner than that.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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@WAWood

Hi,

 

I checked, and design and full charge capacity are the same number (and it just gives me a dash for the cycle count). But my battery’s still at 48% despite having been plugged in for 24 hours straight now (I’m not willing to let it run down as I *really* need this for school, especially right now).

 

not really sure what to do here, does this suggest that it’s not a hardware problem? Or just a different type of hardware problem

thanks

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