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My battery wont charge; 0% plugged in, not charging

HP 250 G4 Notebook PC
Microsoft Windows 10 (64-bit)
My laptop won't charge my battery have uninstalled complaint control method battery from device manager and restarted the PC it won't charge still
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My battery wont charge; 0% plugged in, not charging

Are you still under warranty? 

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My battery wont charge; 0% plugged in, not charging

Not anymore
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My battery wont charge; 0% plugged in, not charging

Tap F2 as you power up to get into diagnostics and one of the available tests is a battery test. Please run it and let us know the outcome. 

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battery test failed
failure id:9TQFSM-7PT8KB-XD7WLK-C0FP03
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My battery wont charge; 0% plugged in, not charging

Time for a new battery it appears. Where do you live (country)? 

 

(17) Battery: 4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001

3-cell, 31-Whr, 2.8-Ah Li-ion battery 807956-001

 

U.S. amazon.com genuine official HP battery:

 

https://www.amazon.com/Genuine-HP-807957-001-Laptop-Battery/dp/B01N3Y59B4/ref=sr_1_1?ie=UTF8&qid=149...

 

compatible:

 

https://www.amazon.com/Etechpower-Replacement-HP-15-ac156nr-6EZRVC2GW8WPWI/dp/B06Y5NB6XK/ref=sr_1_4?...

 

If this is "the Answer" please click "Accept as Solution" to help others find it. 

 

 

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louigy97 Top Student
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My battery wont charge; 0% plugged in, not charging

Nigeria
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My battery wont charge; 0% plugged in, not charging

Here is one sold out of Hong Kong through ebay Germany ships worldwide, which I hope includes Nigeria:

 

http://www.ebay.de/itm/New-41Wh-Genuine-HS04-for-HP-255-245-250-240-G4-807957-001-HSTNN-LB6U-Series-...

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