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‎06-07-2019 03:17 PM

HP Recommended
Product: HP Spectre x360 Convertible PROD ID: 2LU95UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Hello, there is a burnt smell that is definitely being emitted from the charger ports of my notebook. I am unable to get my device to charge as well. Are there other people experiencing this problem and how do I go about resolving it?

 

Thank you in advance,

 

cars11

6 people had the same question
1 REPLY 1

‎06-07-2019 03:29 PM

HP Recommended

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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