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‎05-27-2019 03:46 AM

HP Recommended
Product: pavillion 15 notebook pc
Operating System: Microsoft Windows 10 (32-bit)

Mu computer says "plugged in, not charging".  how do I correct this?

1 person had the same question
1 REPLY 1

‎05-28-2019 05:09 AM

HP Recommended

Hi! @Fred108,

 

Please share the product number of the PC to assist you better.

 

Are you using an HP genuine adapter and battery?

 

Please try the steps recommended below.

 

Try updating BIOS and chipset drivers on the PC to the latest version using the HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Run Power Troubleshooter.

On Cortana, enter  Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next. 
This should run the troubleshooter and can fix any detected issues. You may try restarting your computer and charge your battery again.

 

Lastly, try running a battery test from the F2 system diagnostics page and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Let me know how it goes!

Take Care! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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