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‎05-02-2019 03:45 AM

HP Recommended
Product: HP Omen 15t
Operating System: Microsoft Windows 10 (64-bit)

I ran an extensive diagnostic check on my hard disk and it resulted in smart check failure with a 24-digit code. I still have 1-month on my warranty, do I get new HDD under my Warranty?  I am situated in Bangladesh now, whereas I bought my Laptop from US.

2 REPLIES 2

‎05-02-2019 04:06 AM - edited ‎05-02-2019 04:34 AM

HP Recommended

I can ask a Moderator to help connect you to a team at HP who should be able to help you.

 

Done!

 

You will need to provide the 24 character failure code to the team member who contacts you.

 

 

 


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‎05-02-2019 08:08 AM

HP Recommended

@Ekrar

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.

I work on behalf of HP
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