My hp laptop envy x360 convertible left honge is creating problem

[DinesB]

Hi.

The left hinge of my HP ENVY x360 just broke(it's creating aound and the screen and back cover of screen is seperating while trying to close/open fully) , the screen popped loose down in the corner.

I bought my computer from the HP store March 20, 2018 exactly, My warranty has expired. I have not dropped or misused the computer in any way, rather taking really good care of it and I never used it in notepad mode in these 2 yrs of time as it is so expensive i iot feared, but based on the tons of complaints around this same problem on this forum (and elsewhere) it is obvious that the hinge design is really poor.

I am obviously very unhappy with this and think that HP must offer an extended warranty for this particular problem.

A computer in this price range should not break after just more than one year of normal usage!

[praveen196]

@DinesB Welcome to HP Community!

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

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