My laptop charger is breaking down

[LIlangamge]

My old charger recently broke down during a thunderstorm. So I bought a new charger for my laptop and it also broke down within a week. When it broke down the circuit breaker tripped but only in the room where the laptop was plugged in. It was a perfectly fine day and there weren't any thunder storms. I checked whether the charger is working after removing the battery as guided in this troubleshoot guide https://www.hp.com/us-en/shop/tech-takes/how-to-fix-laptop-that-wont-charge . But it didn't work. The laptop was working after the charger died until the battery drained out. What might be causing this?

Laptop Model - n047cl

AC Adapter Model - N17908

[Dragon-Fur · Accepted solution]

@LIlangamge 

Update / Edits - Minor changes to Content and Layout

Welcome to the HP Community.

Possible causes might include and not be limited to:

• Bad wall outlet - damaged or otherwise not able to perform as expected.
• Bad wiring in the wall - damaged or perhaps not the right gauge to handle the load placed on it.
• Damaged battery - Two damaged chargers means the battery could have been damaged along the way.
• Bad replacement charger - not all chargers are the same - the replacement might have been defective or otherwise not acceptable in some way.
• Bad power cord (see notice later in this message to find whether your power cord is affected).

The battery, now having drained completely, is NOT likely to recover (be able to be charged ever again).

You'll need both battery and charger, I think.

See the note regarding the power cord.

Were it me and if I had the means to do so, I'd consider having that wall outlet and wiring checked.

Additionally, consider a surge protector (a decent model and not the cheapest you can buy).

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Note about surge protectors and battery backup units

Any surge protector or battery backup unit must fit the need.

This is one of those areas where you "get what you pay for".  Cheap is not best and perhaps not even "good enough".

Read, search, and learn about the subject.

This "brief note" is not enough to teach you what you need to know.

The Bare Basics

The protection must allow the maximum power normally provided by a working outlet configured for the load provided / supported in your region. 

What?  Printers and computers, in particular, draw a lot of power sometimes - that power must "be there" or the device might disconnect, switch off, or suffer other indignities.

Ideally, any protector, be it a surge protector or a battery backup unit, (that) you place on your network / devices will also protect against "low voltage", that is, a drop in the amount of electricity provided at the outlet.   Devices that provide this level of protection are more expensive. 

If you live in a region where power changes, drops, surges, or is unreliable, consider adding protection for your devices.

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Power Cord Notice

This message shows up on your device web support homepage - worth checking "just in case".

HP Notebook PC AC Power Cord Safety Recall and Replacement Program - August 26, 2014

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Information / Parts / Replacement Procedures

 HP Pavilion 15 Notebook PC HP Pavilion TouchSmart 15 Notebook PC - Maintenance and Service Guide

Battery

See Page 45

Description                                                   Spare part number

4 cell, 41-Wh, 2.8-Ah, Li-ion battery            728460-001

AC Adapter

Power requirements

65 W HP Smart AC adapter (RC, V, EM, 3-wire)

65 W Slim Travel Adapter (Smart-Pin)

90 W Smart AC adapter

1M length power cord

Supports battery fast charge

See AC Adapter Part number chart on Page 28

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Pavilion TouchSmart 15-n047cl Notebook PC (ENERGY STAR) 

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