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‎08-15-2020 01:07 AM

HP Recommended
Product: Hp laptop---15-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

Please help sir

1 REPLY 1

‎08-17-2020 08:54 AM

HP Recommended

Hi @M_26,

Thank you for reaching HP Community. I would be happy to help!

 

Did you try using a different power adapter?

 

I suggest you run hardware test from the UEFI menu.

 

1. Turn off the computer and leave for 10 to 25 seconds.

2. Turn on the computer.

3. Immediately press the f2 key repeatedly, about once every second, until the UEFI menu opens.

 

When the UEFI menu opens, select the diagnostic test you want to run, and then follow the on-screen instructions.

 

If the test passes, refer to this link: https://support.hp.com/in-en/document/c04700771 to test and calibrate the battery.

 

Hope this helps! Keep me posted. 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!  

 

 

 

Raj1788
I am an HP Employee 

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