• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-31-2022 02:13 PM

HP Recommended

Hello best community, 

Hope you are doing well, i try do describe my laptop situation and sorry my bad english. My laptop hp omen 15-dh0798nd was in windows 11 but i figure it out that the system consume more Ram and processor, so i decide to downgraded to windows 10. After 1 day of my downgrade when ever i open Mozilla Firefox my laptop stuck in mozilla window and couldn't do nothing so i try to shut it down by pressing power button, and when i turn it on, it stuck in Hp omen logo with message "automatic repair", after this i verify my BIOS version and i found it old so i download the new version and flash it on my usb. And when i try to update my BIOS the computer stuck in 23%.

IMG_20220130_202825.jpg

 

Now the update was interrupted and when computer try to recover the bios, my computer display black screen and the pc fan a lot.

Screenshot_20220131_221050_com.huawei.himovie.overseas.jpg

 

Now i want to know wich hardware part is the source of this problem and also i want to know if cmos battery is integrated with my laptop battery.

Thank you and sorry again for my bad English. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.