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‎11-05-2013 07:23 PM

HP Recommended
I tried to update the Bios and now my computer won't turn on, the caps lock button blinks twice. Did my computer crash? If so what do I need to do?
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‎11-06-2013 01:21 PM

HP Recommended

Hello itsmebaba43. I understand you updated the BIOS and now the computer doesn't turn on properly. I have located a document that contains information on this situation: http://h10010.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443366

 

In this document, you will refer to the section named "BIOS corruption failure". This is an issue with the BIOS, which can be appropriate assumed since you updated your BIOS.

 

Please let me know your results as soon as you can troubleshoot. I'm only here to help!
 

Mario

I worked on behalf of HP.
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‎11-06-2013 04:13 PM

HP Recommended

my laptop turns on, but i have a black screen, I can't do anything to it.

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‎11-06-2013 04:23 PM

HP Recommended

Thank you for the response. This document is more suitable for troubleshooting your situation: http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?sp4ts.oid=4078809&spf...

 

Please respond with the results of your troubleshooting.

 

Mario

I worked on behalf of HP.
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‎11-06-2013 06:14 PM

HP Recommended
That didn't work.
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‎11-06-2013 06:18 PM

HP Recommended

Could you elaborate please? What were the exact results of your troubleshooting? It will help determine if the issue is hardware related or not.

 

Mario

I worked on behalf of HP.
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‎11-06-2013 07:23 PM

HP Recommended

when i tried to troubleshoot my laptop, it turned on, but I still had a black screen, and the Cap lock was still blinking twice.

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‎11-06-2013 07:38 PM

HP Recommended

Thank you for the response. You have already indicated the blinking light symptom, and I provided a document in one of my previous posts, that can be located here: http://h30434.www3.hp.com/t5/Notebook-Hardware/My-laptop-does-not-boot-it-cannot-detect-the-hard-dri...

 

If the troubleshooting on this document does not resolve the issue, you may have to service the computer. Especially if you are unable to use any function of the computer due to the black screen. In this situation, contact HP at the most relevant number based on your region. You can locate that information here: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

When you contact them, their options will be based on the computer's warranty status. You can locate that information here, if you are unsure: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1383763792097.876444892.199480...

 

Let me know if you have any other questions or concerns.

 

Mario

I worked on behalf of HP.
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‎08-17-2014 08:46 PM

HP Recommended

where can i get hard drive for my hp compaq mini 110 asap

 

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‎03-29-2016 04:35 AM

HP Recommended
my hp 255 is saying boot device not found, but the hard drive is working
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