My laptop does not boot, it cannot detect the hard drive

[abhi_dv]

Hi

i am not able to boot my system,

as i thought its hard disk issue but when i checked this hard disk in other system through SATA cable it works i.e detecting there.

suggest me what is the issue. need to replace the hard-disk or i have to do some  more troubleshoot

[Condethereso]

I got a new reboot usb and I connected my. 1tb sata hdd that I used on my DVR and it recognized it but this was before I ordered the reboot cuz best buy told me that is what I needed but something happened when I went wrong when resetting my DVR and will the hard drive never worked when I checked it with my laptop and since then I got the reboot USB and I have another hard drive for my DVR but it no longer wanted to recognize the hard drive so I bought an external hard drive and still got the same message when trying to reboot the message says reducer and then under that application closed under that says no HDD what do I have to do to get it to recognize the hard drive

[liambrown]

Hi I just replaced my hard drive and when I turn it on it does not recognise a boot up device, can anyone help

[Mdwatkins]

I need to know how to replace the hard drive. Do I have to purchase a new one or can I find it on the computer. Computer is stating it can't detect a hard drive

[DavidSMP]

Hi @Mdwatkins,

Good Day!! Thanks for taking an interest in the HP Support Forums. I reviewed the post about having to replace the hard drive on the computer as it is not getting detected. It will be a delight to assist you. 

Spectacular understanding and commendable description of the issue before posting. Kudos to you on that score.   You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you. 

For better clarity and to assist you better I would require more information regarding this:

• How old is the computer?
• Please provide the complete mode# or product# of the unit so that I could let you know the exact specifications of the computer for you to either buy a new hard drive or get it replaced by HP if the computer is under warranty.
• Did you run diagnostics on the computer for it to report that the hard drive has failed?
• Did this happen after a windows or software update?

Please keep me posted and I will be more than happy to assist you with this.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll always be there to assist you. 

  To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

  If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  

Take care now and have a splendid week ahead. 

[ralph_wiggum]

I have a similar problem with my probook 6460b...it doesn't seem to be detecting the hd... I've tried reseating, checking the boot order in bios, and restoring defaults in bios..I don't seem to be able to access hp factory restore with f11 or any other way...the function keys in general aren't acting normal most of the time no matter which you press it goes into system diagnostics..(unless you take the battery out and discharge the static with the power button- then it will function normally for a few restarts) system diagnostics results are: start-up test passed ,run in test failed, hard disk test passed...I did not perform any updates purposely unless Windows 7 did it automatically...please help i can't for the life of me solve this!

[TheRavenster]

I recently updated my bios via the HP firmware download for a HP Laptop. This was the following info;

Type: BIOS

Version: F.39 Rev.A

Operating systems: Windows 10 (64-bit)

Release date: Apr 21, 2017

File name: sp79620.exe (9.1 MB)

Description:

This package provides an update to the System BIOS. The update installs on supported notebook models using a supported Microsoft Windows Operating System. It is necessary to restart the system to complete the installation.

Fix and enhancements:

- Provides improved security of UEFI code.

NOTE: HP strongly recommends transitioning promptly to this updated BIOS version which supersedes all previous releases.

So - The update was installed, no partion backup was done, as it stated unable to. It proceeded to update, and then reboot the PC.

Upon the reboot the screen hanged on "No boot drive or O/S detected" - This was a newer interface, as i guess the old version of the BIOS was now gone... I scanned the harddrive dection, it found it, but would not load Windows.

Eventually i dug around and found that the BIOS Settings is available when pressing F10. Press this and then go to Settings, and Boot Options - TURN ON LEGACY BOOT OPTIONS!!!! The harddrive should be the 1st option.

Save settings, then reboot and your welcome!

[Kimshon100]

I am having this same problem. I reported it to what i thought was a support representative on April 24, 2017. i have not heard from anyone and i am still without a laptop. Error Message " No Operating System on Hard Drive" and i can hear a clicking sound.

[philip2710]

i too have the same problem  only had this notebook 2 yrs    very poor  if i have to replace the hard drive