My laptop is 3 days old but battery discharges within an hour .

[Naz5]

Battery charge drops immediately from 100% to 80% as soon as I remove adapter .I can't use system without charge for more than an hour.I bought laptop 3 days back.

[erico]

Hi @Naz5 

Would you mind running the HP Hardware Diagnostics UEFI battery test and also providing the Windows battery-report text file?

It would seem odd for what you have reported to be the case. An appropriate means to analyze that would be to compare both test results. We will  compare the design capacity and current full charge capacity of the main battery. At only three days old they should be quite similar.

You can access the HP Hardware Diagnostics  UEFI utility by powering on  the notebook and immediately tapping the F2 key. Choose Component tests and then select Power and then Battery at the next screen. It is best to run the test with a fully charged battery with the power adapter disconnected. The power led should be white and not amber to determine that the battery is fully charged. Run the battery check, not the battery calibration.

To access the battery-report you will need to be logged into Windows. Follow the tutorial I provided at the link in the line below this one. 

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

Be sure that you save the battery-report while opened in a browser as text. Use the Save as option in the browser that the battery-report opened up in.  Copy and paste it into your reply in this thread.

[Naz5]

Thanks Erico!

Will try and let you know.

[Naz5]

Hello Erico ,

Please find the report:

Battery report

COMPUTER NAME LAPTOP-TBSRJ440

SYSTEM PRODUCT NAME HP HP Laptop 15-da1xxx

BIOS F.20 06/28/2019

OS BUILD 18362.1.amd64fre.19h1_release.190318-1202

PLATFORM ROLE Mobile

CONNECTED STANDBY Not supported

REPORT TIME 2019-11-14 23:23:11

Installed batteries

Information about each currently installed battery

BATTERY 1

NAME PABAS0241231

MANUFACTURER Hewlett-Packard

SERIAL NUMBER 41167

CHEMISTRY LION

DESIGN CAPACITY 41,040 mWh

FULL CHARGE CAPACITY 40,903 mWh

CYCLE COUNT -

Recent usage

Power states over the last 3 days

START TIME STATE SOURCE CAPACITY REMAINING

2019-11-12 09:24:37 Active Battery 62 % 26,174 mWh

09:58:31 Suspended 38 % 15,743 mWh

11:00:38 Active Battery 89 % 37,289 mWh

11:00:38 Active AC 89 % 37,289 mWh

11:00:39 Suspended 89 % 37,289 mWh

11:01:14 Active AC 89 % 37,426 mWh

12:40:05 Suspended 99 % 41,257 mWh

13:00:46 Active Battery 99 % 41,348 mWh

13:36:11 Suspended 87 % 36,229 mWh

13:37:02 Active Battery 87 % 36,058 mWh

15:02:06 Suspended 57 % 23,769 mWh

16:21:27 Active Battery 66 % 27,793 mWh

15:07:56 Suspended 55 % 22,754 mWh

15:42:39 Active Battery 89 % 36,970 mWh

15:42:39 Active AC 89 % 36,970 mWh

15:44:10 Suspended 90 % 37,324 mWh

16:26:33 Active Battery 99 % 41,234 mWh

18:11:26 Suspended 49 % 20,246 mWh

18:15:52 Active Battery 48 % 20,098 mWh

[Naz5]

Hello ,

Please suggest if its best to replace laptop and get another one as I guess new laptop should atleast give backup of 4-8 hours after fully charged .

[erico]

You have supplied only partial result of the battery-report. Please provide the entire report. The important parts are not present in your post.

Where are the results of the HP hardware diagnostics UEFI utility for the main battery that I also requested?

I supplied the method to access the utility. Please run the test and supply an image of the results.

I also recommend that you open the HP Support Assistant. Run the driver update to see if the BIOS needs to be updated.

[Naz5]

[erico]

That is a rather high temperature on the battery. What is the ambient temperature in the room that you ran the test?

Would you mind providing the complete battery-report text file that I asked for earlier?

Have you run the HP Support Assistant and performed all updates that the HP Support Assistant offered to you?

[Naz5]

Hello Erico,

I have already provided full battery report.Kindly assist which battery report are you referring to.I have all updates installed. There is no more pending updates.

Please advise .

[Naz5]

Battery report COMPUTER NAME LAPTOP-TBSRJ440 SYSTEM PRODUCT NAME HP HP Laptop 15-da1xxx BIOS F.20 06/28/2019 OS BUILD 18362.1.amd64fre.19h1_release.190318-1202 PLATFORM ROLE Mobile CONNECTED STANDBY Not supported REPORT TIME 2019-11-14 23:23:11 Installed batteries

Information about each currently installed battery

  BATTERY 1 NAME PABAS0241231 MANUFACTURER Hewlett-Packard SERIAL NUMBER 41167 CHEMISTRY LION DESIGN CAPACITY 41,040 mWh FULL CHARGE CAPACITY 40,903 mWh CYCLE COUNT - Recent usage

Power states over the last 3 days

START TIME STATE SOURCE CAPACITY REMAINING 2019-11-12 09:24:37 Active Battery 62 % 26,174 mWh 09:58:31 Suspended   38 % 15,743 mWh 11:00:38 Active Battery 89 % 37,289 mWh 11:00:38 Active AC 89 % 37,289 mWh 11:00:39 Suspended   89 % 37,289 mWh 11:01:14 Active AC 89 % 37,426 mWh 12:40:05 Suspended   99 % 41,257 mWh 13:00:46 Active Battery 99 % 41,348 mWh 13:36:11 Suspended   87 % 36,229 mWh 13:37:02 Active Battery 87 % 36,058 mWh 15:02:06 Suspended   57 % 23,769 mWh 16:21:27 Active Battery 66 % 27,793 mWh 15:07:56 Suspended   55 % 22,754 mWh 15:42:39 Active Battery 89 % 36,970 mWh 15:42:39 Active AC 89 % 36,970 mWh 15:44:10 Suspended   90 % 37,324 mWh 16:26:33 Active Battery 99 % 41,234 mWh 18:11:26 Suspended   49 % 20,246 mWh 18:15:52 Active Battery 48 % 20,098 mWh 18:44:46 Suspended   42 % 17,613 mWh 19:19:37 Active Battery 42 % 17,351 mWh 19:22:08 Suspended   41 % 17,134 mWh 19:22:53 Active Battery 41 % 17,054 mWh 19:23:04 Active AC 41 % 17,020 mWh 19:24:58 Active Battery 43 % 17,887 mWh 19:25:25 Suspended   43 % 17,864 mWh 19:26:30 Active Battery 43 % 17,784 mWh 19:37:51 Suspended   40 % 16,792 mWh 19:38:50 Active Battery 40 % 16,690 mWh 19:39:07 Suspended   40 % 16,633 mWh 20:39:49 Active Battery 39 % 16,234 mWh 20:39:49 Suspended   39 % 16,234 mWh 20:40:24 Active Battery 39 % 16,154 mWh 20:43:58 Suspended   38 % 15,937 mWh 21:40:55 Active Battery 67 % 27,839 mWh 21:40:55 Suspended   67 % 27,839 mWh 21:41:30 Active AC 68 % 28,112 mWh 2019-11-13 00:45:50 Suspended   100 % 41,690 mWh 00:48:12 Active AC 100 % 41,690 mWh 00:48:34 Active Battery 100 % 41,690 mWh 02:46:07 Suspended   66 % 27,314 mWh 02:50:19 Active Battery 65 % 27,200 mWh 05:08:20 Suspended   19 % 8,117 mWh 05:11:02 Active Battery 18 % 7,638 mWh 05:13:58 Suspended   17 % 7,171 mWh 21:09:50 Active Battery 55 % 22,960 mWh 21:09:50 Active AC 55 % 22,960 mWh 21:54:36 Suspended   93 % 38,908 mWh 2019-11-14 19:30:51 Active AC 94 % 39,045 mWh 20:17:38 Suspended   100 % 40,903 mWh 20:18:36 Active AC 100 % 40,903 mWh 20:38:32 Suspended   100 % 40,903 mWh 22:56:40 Active AC 100 % 40,903 mWh 22:56:40 Active Battery 100 % 40,903 mWh 22:56:40 Active AC 100 % 40,903 mWh 23:10:42 Active Battery 99 % 40,493 mWh 23:23:11 Report generated Battery 96 % 39,467 mWh Battery usage

Battery drains over the last 3 days

START TIME STATE DURATION ENERGY DRAINED 2019-11-12 09:24:37 Active 0:33:53 25 % 10,431 mWh   11:00:38 Active 0:00:00 - -   13:00:46 Active 0:35:25 12 % 5,119 mWh   13:37:02 Active 1:25:03 30 % 12,289 mWh   16:21:27 Active 512409556:22:39 12 % 5,039 mWh   15:42:39 Active 0:00:00 - -   16:26:33 Active 1:44:52 50 % 20,988 mWh   18:15:52 Active 0:28:54 6 % 2,485 mWh   19:19:37 Active 0:02:31 1 % 217 mWh   19:22:53 Active 0:00:11 - 34 mWh   19:24:58 Active 0:00:26 - 23 mWh   19:26:30 Active 0:11:21 2 % 992 mWh   19:38:50 Active 0:00:17 - 57 mWh   20:39:49 Active 0:00:00 - -   20:40:24 Active 0:03:34 1 % 217 mWh   21:40:55 Active 0:00:00 - -   00:48:34 Active 1:57:32 35 % 14,376 mWh   02:50:19 Active 2:18:00 46 % 19,083 mWh   05:11:02 Active 0:02:55 1 % 467 mWh   21:09:50 Active 0:00:00 - -   22:56:40 Active 0:00:00 - -   23:10:42 Active 0:12:28 3 % 1,026 mWh Usage history

History of system usage on AC and battery

  BATTERY DURATION   AC DURATION PERIOD ACTIVE CONNECTED STANDBY   ACTIVE CONNECTED STANDBY 2019-11-12 592625:08:26 -   2:20:22 - 2019-11-13 4:13:47 -   1:20:10 - Battery capacity history

Charge capacity history of the system's batteries

PERIOD FULL CHARGE CAPACITY DESIGN CAPACITY 2019-11-12 41,962 mWh 41,040 mWh 2019-11-13 41,670 mWh 41,040 mWh Battery life estimates

Battery life estimates based on observed drains

  AT FULL CHARGE   AT DESIGN CAPACITY PERIOD ACTIVE CONNECTED STANDBY   ACTIVE CONNECTED STANDBY 2019-11-12 435138:36:18 -   425577:37:34 - 2019-11-13 5:13:49 -   5:09:05 -

Current estimate of battery life based on all observed drains since OS install

Since OS install 266978:43:44 -   267722:24:08 -