My laptop is continuously using data but in update section only " intializing " is shown. What to do

[Rdx1]

My laptop is continuously using data but in update section only " intializing " is shown. All my data is used..

Update was of only 3.82 gb but my 5.2 gb data has been used by the system . What to do ???

[Echo_Lake]

@Rdx1

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

One of the first things you can do is set your connection as metered. This will let Windows 10 know you don't want large updates and apps automatically download. Go to Start > Settings >Network & Internet > Wi-Fi > Advanced Options. Then Toggle on Set as metered connection.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Rdx1]

I have already set up a metered connection..

Sync is off ..

No update progress is shown..But pc is continuously using data .

I can't use internet due to the fear of extra charge ..what to do??

[Echo_Lake]

@Rdx1

Thank you for posting back.

Let's turn off the background app data consumption 

• Go to settings>Privacy>Background apps. 
• From the list choose which apps can receive info, send notification, and stay up-to-date

And also Disable PC Sync:
Go to settings> Accounts > Sync your settings and turn off Sync setting.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Rdx1]

Nothing works..

I have used all tricks..

pC is still using data and in usage setting "system" is shown using more data.

[Echo_Lake]

@Rdx1

Thank you for posting back. 

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/