My laptop is in under warranty even this hp care cancel my case .

[Shivam3012]

I am writing to express my concern regarding the recent issues with my laptop, which is still under warranty until August 8, 2024. On January 15th, I had my laptop repaired for a RAM issue.

Unfortunately, the same problem reoccurred after five months.

On August 5th, I contacted your service center, and a case was opened. However, I was later informed that the case was canceled due to corrosion found in the RAM slot,which, according to your policy, is not covered. This was despite my warranty being active. I believe this corrosion may be due to carelessness during the previous repair.

I requested a callback from HP support to discuss the situation. However, after explaining the issue for 15 minutes, the call was disconnected due to poor voice quality, and no further action was taken

Given that my laptop is under warranty and the issue has resurfaced potentially due to prior repair negligence, I request that you fix this issue at no additional cost.

[Sneha_01]

Hi @Shivam3012,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Could you please share the existing case number with us in a private message.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support