My laptop is not turning on (back screen and cooler off)

[Lilyyyyy]

I first put it on and the little battery tab showed an empty box but I didnt pay attention to it because when I opened the tag it showed "100% battery" so I thought it was just a lag. Soon after that it shut down and when I connected it to the charger the red light went on (I think it's supposed to be white when it's actually charging). When I pressed the power button it didn't turn on and then sometimes the charging light would turn to white and then back to red. 

Is it a problem with the battery, the power button or the charging pin? And what should I do? 

[praveen196]

@Lilyyyyy Welcome to HP Community!

I understand that the laptop will not turn on.

Please provide the correct product number.

Please perform the below steps and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Set BIOS default and restart:

1. Restart your notebook.
2. During startup, press F10 repeatedly until the BIOS menu is displayed.
3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
4. Select Yes to confirm.
5. Press F10 to save changes and exit.
6. Select Yes to confirm.
7. The computer restarts using the default settings.

Please let us know when you connect the charger to the laptop are you getting lights.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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