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HP Recommended
Elitebook 2570p
Microsoft Windows 10 (64-bit)

My laptop takes a while to charge in the sense of it wont charge like no charge just a "HP Smart AC adapter is not functioning correctly" Popup most of the time and the website says my laptop needs a 65w non smart ac adapter but i dont know how to identify a charger as smart or not like on amazon a charger just says its hp and all that on the box... Is it not a smart adapter if it doesnt say smart on the box? My current charger is a smart ac adapter ( i think it said that on the box when i bought it ) and 90w

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Here are the specified adapters:

 

65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693710-001
65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) 693711-001

 

PFC = power factor correction and you can live with or without it. This is what you need:

 

https://www.amazon.com/Genuine-HP-18-5V-Adapter-693710-001/dp/B073RP1W72/ref=sr_1_5?keywords=693710-...

 

Post back with any other questions and please accept as solution if this is the info you needed. 

View solution in original post

2 REPLIES 2
HP Recommended

Here are the specified adapters:

 

65-W HP Smart AC adapter (PFC, RC/V, EM, 3-wire) 693710-001
65-W HP Smart AC adapter (non-PFC, RC/V, 3-wire) 693711-001

 

PFC = power factor correction and you can live with or without it. This is what you need:

 

https://www.amazon.com/Genuine-HP-18-5V-Adapter-693710-001/dp/B073RP1W72/ref=sr_1_5?keywords=693710-...

 

Post back with any other questions and please accept as solution if this is the info you needed. 

HP Recommended

Thank you so much ill be sure to order this when i get the money 😄

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