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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Example:

My laptop dies while in use and stops charging. The indicator light for charging is off and i cant turn the laptop on. What could be the problem?

1 REPLY 1
HP Recommended

Can you please describe the laptop by model number? The AC adapter might have died. The motherboard may be fried. Lots of things can be the problem. 

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