My new laptop is still under warranty---how do I get a new battery since the original one is defect

[JoeK2020]

My Hp 15 Notebook is less than 4 months old and the battery seems to be malfunctioning.  The laptop cannot be turned on using the battery only but then it will run on a battery for a couple hours or so (not sure if its a back up battery that is actually kicking in or what). The battery alert icon on the bottom of my screen states that is 240% charged but it has an x thru the icon. For 3 hours, I ran ALL the diagnosistic stuff that HP provides.  They all state that I do not have a battery installed (!). This just started happening about 3 days ago.   It is an internal battery so I cannot reboot it manually. 

Ok, so the battery seems bad. What makes it worse is the fact that it is impossible to actually talk with anyone from HP on how to have a new battery installed for free (it better be for free since my year warranty has NOT expired) since its a hardware issue.  Will a HP Service place, like Office Depot, fix it for free?  Need help before Final Exams arrive. 

[Dragon-Fur]

@JoeK2020 

I may not understand - it sounds like you have not yet submitted an online case for Warranty Repair.

Right after you submit your case request, local contact information is displayed on your screen.

For example:  Contact information usually includes a local phone contact and sometimes, where supported, Chat.

Included in this Answer:

HP Support - Case Submission > Contact Information - Submit your Warrant Repair case to HP Support

Next, for those reading, Information on the Battery

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HP Technical Support – Contact Information

Submit information / case online

Sign in or continue as a guest

Reminder: 

HP Phone numbers you find on the Internet have likely been hijacked.

HP Support USA does not post public phone numbers.

Many roads lead to HP Support.

Settings > System > About > (Support) Online support > Contact an HP Agent

OR

Open website  HP World-Wide Support

 Select your region and follow the prompts

OR

Regional Links

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

OR

>>> Option - HP Support is on Facebook <<<

HP on Facebook

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Warranty Check / Product Registration

• Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

• Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page or at the bottom (click Flag)
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Country for one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit (at bottom of list entries)
• When the page opens, Click View Details

NOTE: The online database results do not impact the actual contract.

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• If necessary, select your Region / Country:  Scroll to bottom of page and click the Flag
• HP Computers and Printers - How to Submit a Dispute to Validate Your Warranty

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

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Things that are the Battery

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

OR

Open Support Home

Enter the full model name

What is included…

• What you need to know, including important information about the Battery Recall  program
• What you can try, including: Calibration, Component Testing, Contributions – Solutions
• Various options, including:  Purchase and Replacement (Service Guide / Video assistance)

Important

1. If the battery is bloated, swollen, or expanding beyond its normal size, there is no fix except to remove and replace the battery.
2. A bloated battery can damage other components in the notebook, including the case, the keyboard (individual or all keys), the TouchPad, and any component that is stressed due to the expanding battery.

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Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

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Run Component Tests – How to

TKB Article contributed by HP Wes_notebooks 

Clear and easy to understand "how-to" instructions for completing component testing

Testing for Hardware Failures

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

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Contributions, Articles, and Oddities

• Battery at 100% but shuts off when unplugged (results unconfirmed at this writing)

Contributed by Rcamp48

Test system: HP Elite Pad 900 G1

Setup:  Tablet connected to docking station

Symptoms:  Shows 100% charge in battery – computer shuts off as soon as unplugged

Test (Solution):  Press and hold Power button and Reset button at the same time

Relevant Post

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Microsoft ACPI Compliant Control Driver

NOTE:  Symptoms might show up after Microsoft Updates has run on the computer.

Method – Reload the ACPI Driver

Symptoms:  Battery stops charging – no known issues with battery or charger – Windows 7 through 10

Control Panel > icon view > Device Manager > Open Batteries > Right-Click “Microsoft ACPI-Compliant Control Method Battery" > Uninstall > tab Action > Check for hardware changes (reinstalls the driver)

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Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

Find your Product

See:  HP Notebook PCs - How Do I Find My Model Number or Product Number?

Find Parts and Replacement Procedure

• Open Support Home >> Enter the full model name
• When the website opens, select category Manuals
• Look for and open the Maintenance and Service guide for your computer (document name varies)
• Search for “Battery” >> Read the chapter on Replacement Procedures

NOTES  

1. The exact name of the service document varies, though usually the word "service" or "maintenance" is included in the name. 
2. The "Service Guide" and "User Guide" are not the same documents.

• Part numbers and replacement procedure are listed in the component replacement section (wording varies)

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Good Reference

HP Collection of “how-to” videos - Battery

HP Video Gallery

Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

or

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

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