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HP Recommended
Elitebook 820 G3
Microsoft Windows 11

Hello,

I opened my notebook today and plugged it in and then a notification showed up telling me that my adapter isn't working properly, after that I ran HP diagnostics on windows and the result was FAILED , Then I ran it in the UEFI but it passed??

 

This is just confusing me and the first prompt didn't appear again after a few restarts and disconnecting the charger multiple times. If the ac adapter is actually faulty is it a problem if i use another one? The "faulty" ac adapter had an output of:

19.5V 3.33A  65W

The new one has : 19.5V  2.35A  45W

Also if i use the new one will it slow down my computer? Because I use Boost Converter to speed up my notebook

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@HandsomePlate40 

 

HP Elitebook 820 G3 is a series of many different models/products. Your machine has 65W AC Adapter, probably you need a 65W for its configuration. 45W might be OK but it may not charge your machine when in use. Normally machine itself will tell you that is OK or not.

 

Regards.

BH
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View solution in original post

1 REPLY 1
HP Recommended

@HandsomePlate40 

 

HP Elitebook 820 G3 is a series of many different models/products. Your machine has 65W AC Adapter, probably you need a 65W for its configuration. 45W might be OK but it may not charge your machine when in use. Normally machine itself will tell you that is OK or not.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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