My touchpad on my HP laptop stops working at random times and the cursor freezes.

[MK2199]

My touchpad on my HP laptop stops working at random times, specially when I start the computer. The cursor stops moving at random times even if it had been working fine a few minutes prior. The cursor also occasionally lags a little. This has been happening for about a month and a half and I have tried most conventional solutions like updating and rolling back drivers, enabling the mousepd etc. but nothing works long term to fix the issue. I bought this laptop about three months ago and this really hinders my working on the laptop and is a source of constant stress recently. Please help.

[A4Apollo]

Hey there! @MK2199, Thanks for stopping by the HP Support Forums! 

I understand the touchpad stops functioning randomly on your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Have you tried checking with an external mouse? Does the issue persist?

Please share the product number and operating system you are running on your PC to assist you better.

Try the steps recommended below.

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> USB Selective Suspend Setting -> Disable (both)

Control Panel -> Hardware & Sound -> Power Options -> Change Plan Settings (of current selected plan) -> Change Advanced Power Settings -> PCI-Express -> Link State Power Management -> Disable (both)

Also, Try updating the BIOS, touchpad and chipset driver on your PC and check if it helps.

You can try updating other drivers on your PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

If the issue still persists after trying out the steps try the steps recommended below.

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

Refer this article to further troubleshoot lock up or freezing issues with PC. Click Here

Refer this article to know more information about using the touchpad. Click Here

Also, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this helps! 
Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[MK2199]

Hello!

Product number : 1WP50UA#ABA

Operating System: Windows 10 Home

Just reset my laptop today but the problem has persisted and I can no longer see my cursor at all, I've been using the touchscreen only . Cursor is jerky even when using an external mouse. I've tried all that you've said also but nothing worked. Please help me I don't know what to do! 

[A4Apollo]

@MK2199, thanks for your prompt response and time.

I appreciate your efforts for writing back to us.

As you mentioned even after performing a system reset the issue still persists.

Try updating the BIOS and the touchpad drivers from the link below and check if it helps.

Update the BIOS using this link. Click Here

Also, update the touchpad drivers using this link. Click Here

Lastly, try running a touchpad test on the PC and check if the hardware is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Note: If the test fails it is a hardware issue with the PC.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!