Need Help With Warranty

[El_Autobot032]

Hi, all. 

Long story short: This is a Walmart exclusive model and they clearanced them out to $399.99. (A bargain, really.) Unfortunately, all they had was the store display. (It's running okay, but the fans are a bit loud and grindy...) They cut the price and sold it to me for $350.00! The cashier/employee told me it would come with a warranty, I just needed to register it. So, I did and the HP site says it's expired. 

I went through the validation/dispute page and it keeps going to either 404 or says "We're sorry" and the site's not available.

I called, spoke to a nice gentleman who said they'd call me back in 48 hours. Nothing, nada. I have 14 days to return it from the date of purchase and I'm almost at the end of the return period. I'd really hate to get rid of this, all over a warranty, but it's too expensive to replace the parts on my own. 

Can someone please help me get my warranty validated? I'm tired of the run-around. (And yes, I have my receipt to prove the date of purchase.)

[Dragon-Fur]

@El_Autobot032 

When you "called and spoke to the gentleman", were you talking to HP Support?

Contact options at the end of this message...

Comments:

The product was introduced in mid-2018.

In the purest sense, since the product has been opened and in a form of "service" at the store, it is possible that the device is indeed out of warranty.  IMPORTANT:  My opinion about this is worthless - for all I know, there is some sort of "warranty" implied for opened products that are used in-store as samples.  That I am not aware of the practice does not mean there is no such thing.

I can ask that your request be forwarded. 

There is a caveat  - our community is not a direct conduit to HP Support - should there be a response, it may not be immediate AND we are not at all in control of whether / when HP accepts the request.  It is not that HP does not care - "we" are not HP Support and our mechanisms to relay requests are limited.

Were it me, and I was looking down the time limit to have this resolved, I would likely return the computer and purchase a new-sealed-in-box device.  Nothing wrong with a bargain - unless that bargain is not value for your money spent.

My opinions, of course, are offered without intended malice.  It is not always easy to purchase what we want with the resources we have available.

If you have not already done so, please do contact Hp Support - this is your most direct and fastest option.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

HP on Facebook

From HP:  HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

For those reading:

Warranty Check

• Warranty Check – Single or Multiple Devices

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

• If necessary, Select your Country on the main website page
• Scroll down > To the right of Check multiple warranties, Click Continue
• Enter the Serial Number and Countryfor one or more devices / systems to be checked
• Check the box to verify you are "Not a robot"
• Click Submit(at bottom of list entries)
• When the page opens, Click View Details

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

• HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty

Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms or "what the device can do" (Specifications)

Additional "How-to" procedures

Search for additional solutions...

Device Homepage

NOTE:  Content depends on device type and Operating System

HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Pavilion Gaming Laptop 15-cx0058wm

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Select the relevant post "Accept as Solution" to help others find it.

(Internal tag - forwarded request)

[Jacky-D · Accepted solution]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.