Need Help w/ Battery Issue

[ZtheGreek]

My battery wont charge when plugging in my laptop. It shows that is it plugged it to the charger but is not charging. I cant get anyone on the tech support chat to help me, My device is serial # [Personal Information Removed] - Pavilion Notebook 17-g161us and on the back of the battery it says 800049-001. Can someone point me in the right directions so i can get a new OEM battery. Thanks

[The_Fossette]

@ZtheGreek

I reviewed your post and I understand that you are looking for a replacement battery for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

You can purchase all the replacement parts available for your computer from HP part surfer.

Follow the steps in the below article for detailed instructions.

https://support.hp.com/us-en/document/c00372736

Or else you can contact the support team and they will assist you in ordering the part.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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