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‎03-28-2021 05:14 PM

HP Recommended
Product: 15-Ac153sa
Operating System: Microsoft Windows 10 (64-bit)

System Board (00A) - System Board CT Number (Missing or Invalid)

A few weeks ago my laptop started showing the System Board CT Number is missing or invalid message whenever the charger was plugged in. The laptop will no longer charge while turned on but it will charge fine when turned off. 

The funny thing if I remove the charger the CT number information is clearly present (It's also valid as confirmed by checking the motherboard) but when I plug in the charger the board CT number seems to change to "HP" and then I get the CT board error number. 

DBDMFIT (The tool for programming the information into the BIOS) shows that the number is both present and correct while on power and on battery. 

I have tried to contact HP but the website just takes me in an endless loop, I need someone from HP to contact me.

PS. (No parts have been changed, no damage has occurred, I have updated and recovered the BIOS) 

This is clearly an HP problem and judging from the forums it seems to be a common one. 

 

IMG_20210328_234016.jpg

 

IMG_20210328_234048.jpg

 

8 REPLIES 8

‎03-29-2021 10:56 AM

HP Recommended

Notebooks that are four to five years old and that are  also out of warranty are not so likely to get free motherboard replacements.

 

That is clearly not so much an HP problem.

Perhaps it is time for you to consider updating to a newer notebook, since you are at a time (about 4-5) years of ownership) that most people are in the marketplace looking.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎03-29-2021 11:24 AM - last edited on ‎03-29-2021 01:27 PM by Moderator

HP Recommended

I appreciate you taking the time to reply but in my entire life I have never heard such a silly answer 

1. I wasn't asking for a free repair (not that it's the motherboard it's a simple bios problem that only HP has the tools to fix)
2. Why would I upgrade because of a simple BIOS problem? That's like replacing your entire car because you got a flat tire.

[content removed]

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‎03-30-2021 07:54 AM

HP Recommended

@ThomasHynes

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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‎03-30-2021 04:52 PM

HP Recommended

I've got no private message from you. Also, why has my last comment been censored after I pointed out other people are having the same issues...

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‎03-31-2021 08:58 AM

HP Recommended

Still no message from you...

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‎03-31-2021 11:18 AM

HP Recommended

@ThomasHynes

 

I have sent you a private message again and let me know whether you have received it.

 

Thanks!

The_Fossette
I am an HP Employee

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‎03-31-2021 03:54 PM

HP Recommended

Nope every time I try and reply I just get

Authentication Failed.

  • Authentication Ticket Mismatched, failed authentication.
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‎04-01-2021 12:59 PM

HP Recommended

@ThomasHynes

 

Refer to the below link and check if it helps.

 

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

 

Cheers!

The_Fossette
I am an HP Employee

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