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‎10-16-2020 10:37 PM - edited ‎10-16-2020 10:52 PM

HP Recommended
Product: HP HP ENVY Laptop 17m-ae0xx
Operating System: Microsoft Windows 7 (64-bit)

Hello! I need to get my motherboard replaced because the overheating caused a damage in it, I was wondering which model of a motherboard I can use as a replacement for my laptop!

the operating system is Microsoft windows 10 pro (64-bit) not 7!

my product is an HP ENVY Laptop 17m-Ae0xx

 

my laptop really means alot to me and I’ve been depressed every since, please help.

1 REPLY 1

‎10-20-2020 05:59 AM

HP Recommended

@RobinLashun

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I suggest you contact HP Support in your region for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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