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‎12-11-2022 07:36 PM

HP Recommended
Product: HP Spectre x360 - 15-ch004na
Operating System: Microsoft Windows 10 (64-bit)

Hello, I own a HP Spectre x360 15-ch004na and I have been having a problem with my shift keys not working. After exhausting all software and os solutions I am going to need to replace the keyboard. However I cannot seem to find the model number for the keyboard and backlight parts so I can order a replacement.

 

I have disassembled the laptop and have entered all of the numbers into the hp partsurfer tool that are visible on the keyboard and / or the backlight and cannot seem to get a result.

 

If anyone could help or point me in the right direction that would be much appreciated. If you need any additional information i'd be happy to provide it.

Category:
2 REPLIES 2

‎12-11-2022 08:08 PM

HP Recommended

@MTJScott 

 

No, you can't find it because it does not exist, you have to find the whole top of our machine and HP does not supply it as shown on its parts list

 

          https://partsurfer.hp.com/partsurfer?searchtext=3DL06EA

 

Regards.

BH
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‎12-11-2022 08:58 PM

HP Recommended

Just to be clear, this is unfixable in this case because I would need to replace the whole bottom half of the laptop and hp doesn't supply that so my only option is to buy a new one?

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