Need new trackpad driver that will permit me to disable trackpad when mouse is present

[Ricard_2468]

Need new trackpad driver that will permit me to disable trackpad when mouse is present

[Deep_World]

Hi @Ricard_2468,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Which HP laptop model are you using?
• What version of Windows is installed?
• Are you currently able to see any settings for the trackpad in Windows or the HP software?

In the meantime, here are a few steps you could try:

1. Check Windows Settings: Go to Settings → Devices → Touchpad and see if there’s an option like “Leave touchpad on when a mouse is connected”. Make sure that option is turned off.
2. Update the driver via HP Support: Visit https://support.hp.com/in-en/drivers  and enter your laptop model. Look under Drivers & Software → Driver – Keyboard, Mouse and Input Devices for the latest trackpad driver. Installing the newest driver often enables advanced options like disabling the touchpad when a mouse is connected.
3. Check HP Control Center / HP Smart App: Some HP laptops include a utility that manages touchpad settings; look for an option to disable the trackpad when a mouse is plugged in.
4. Device Manager: Open Device Manager → Mice and other pointing devices → [your touchpad], right-click, select Update driver, and choose Search automatically. Sometimes Windows picks up enhanced features this way.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World