• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-07-2020 05:47 PM

HP Recommended
Product: Example: Pavilion HP 17-g121wm

Wanting to get a replacement battery for my computer, It states to use (on the old battery H800049-001) but also has other stuff listed. SPS-BATT 4C 41WHr 2.8AH LI K104014-CL. I found one on line but it did not have all this extra numbering on it. Just the 800049-001. Battery will no longer hold a charge.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-10-2020 11:57 AM

HP Recommended

@Maxine957--
Thank you for posting on the HP Support Community.

 

After reading your post, I did go through the Product specifications of your product and found that you have 4-cell 41WHr 2.8Ah lithium-ion battery installed on the PC.

The part number : 800049-001 is universal and you can purchase one from online store: https://www.amazon.in/HP-800049-001-Laptop-Battery/dp/B0846R4TG6

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-10-2020 11:57 AM

HP Recommended

@Maxine957--
Thank you for posting on the HP Support Community.

 

After reading your post, I did go through the Product specifications of your product and found that you have 4-cell 41WHr 2.8Ah lithium-ion battery installed on the PC.

The part number : 800049-001 is universal and you can purchase one from online store: https://www.amazon.in/HP-800049-001-Laptop-Battery/dp/B0846R4TG6

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.