Need to find a retailer to purchase a replacement fan for my hp spectre x360 laptop - 15-eb laptop

[Massyi]

I am looking for a replacement cooling fan for my hp spectre x360 laptop - 15-eb laptop. The fan has become quite noisy but I am unable to find a retailer who sells a replacement including HP.  I also have no number I can call at HP tech support to source a replacement.

The fan models are:

L:912994-01

R:919437-01

 Any help on where in source a replacement set is appreciated.

[praveenbv]

Hi @Massyi,

Welcome to the HP Support Community. I'd be happy to assist you with the replacement fan. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

[erico]

Hi @Massyi 

What is the product number or complete product name of your notebook?  You have only given a partial identification at this time. Is your notebook an x360 15-eb1000 or x360 15-eb0000?

If you power on and immediately tap the F1 key a system information dialogue should appear. There will be a list of information including the product number.

Post the product number here and I should easily be able to help you find sources for the replacement fan(s) local to you in Canada.

The fan part numbers you have provided are not the same as the ones in the HP Maintenance & Service guide for both of the model series I have asked you about.

The service guides show the following

Services the graphics subsystem L95630-001
Services the processor                   L95631-001

The Maintenance & Service guide

http://h10032.www1.hp.com/ctg/Manual/c06618425.pdf

Contact HP (Worldwide)

https://support.hp.com/us-en/contact-hp?openCLC=true