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‎04-06-2023 12:44 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd1000 (460Q2AV)
Operating System: Microsoft Windows 11

I have  a HP laptop and I have raised support case on 22nd March and always getting wrong information from customer support and their supervisor. Also, the local service center is not supportive. They are very rude to talk. The supervisor on CS team is lying- they are giving wrong information always. Need to know escalation matrix urgently.

Category:
1 person had the same question
1 REPLY 1

‎04-11-2023 10:05 AM

HP Recommended

@Lalita10 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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