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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
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HP Recommended
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Welcome to the HP Community --
The service guide does not indicate the camera is an "IR" type device.
Page 2
HP Wide Vision HD Camera: indicator LED, USB 2.0, back-illuminated sensor (BSI), f2.0, wide dynamic range
(WDR), 88° wide field-of-view (WFOV)
Page 20
Part number: M24409-001
Method - Check your computer to find the type of camera
Control Panel > icon view > Device Manager
Open Category Cameras
Look for an entry that includes “ IR ” as the type of camera
Example - Device Manager - Biometric devices and Cameras
References / Resources
Things that are “Face” / Facial Recognition
Your computer might have the required IR camera needed for Hello Face.
IR camera is a specialty device and is not standard on all computers.
Start Here >> Known Solutions:
HP PCs - Troubleshooting Windows Hello Face Recognition
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Method – Check Settings for “Windows Hello Face”
Settings > Accounts > Sign-in Options
If Windows Hello is not available, you will see a message:
Windows Hello Face
This option is currently unavailable - click to learn more
Click to “Learn More” and see message:
We couldn’t find a camera compatible with Windows Hello Face
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HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair
Open
HP Pavilion Laptop 14-dv2041TU (6K9C5PA)
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People who own, use, and support HP devices.
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Question / Concern Answered, Click my Post "Accept as Solution"
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