• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎04-29-2021 02:54 PM

HP Recommended
Product: HP ENVY Notebook Signature Edition
Operating System: Microsoft Windows 10 (64-bit)

Product ID: 00325-95800-00000-AAOEM

 

The battery has died so I would like to order a replacement but I'm not sure which one to get or where.

 

Please advise.

 

Thank you!

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-29-2021 06:17 PM - last edited on ‎08-21-2024 07:25 AM by

HP Recommended

The Product ID is not what we need it's the model or product number:

 

Instructions to find number:

 

https://support.hp.com/us-en/document/ish_2039298-1862169-16

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-29-2021 06:17 PM - last edited on ‎08-21-2024 07:25 AM by

HP Recommended

The Product ID is not what we need it's the model or product number:

 

Instructions to find number:

 

https://support.hp.com/us-en/document/ish_2039298-1862169-16

Was this reply helpful? Yes No

‎05-19-2021 01:05 PM - last edited on ‎05-19-2021 01:11 PM by

HP Recommended

Thank you for your help!

 

I was able to find the product number and be directed to where to purchase the battery via the HP Support Assistant in Windows.

 

If anyone else is in the same boat, the product # for the HP ENVY Notebook (HP ENVY - 17-U193MS) is W2K95UA#ABA.

 

Here is the battery info:

HP BATTERY: part number:  849314-856       description: ASSY-BATT 3C 41WH 3.63Ah LI SG03041XL-PR

 

[content removed]

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.