Need to order rubber strips and maybe keyboard for laptop

[Tommy_861]

I have this laptop and I needed to remove the bottom panel to repaste the CPU as the fan was running at 100% all the time.  In removing the panel you need to remove one of the 2 rubber strips on the bottom to get to the screws.  All of the adhesive from this rubber strip came off when removing, so now that the laptop is back together its slidey and unstable on my desktop.  How can I get new strips?

Also Bizarrely after 2 years the writing on some of the keyboard keys have worn out significantly.  I may want to replace that as well, if there was a way to order that.  HP's website ordering provides very little in the way of ordering such pieces.

[Dragon-Fur · Accepted solution]

@Tommy_861 

Anything that can be replaced as a spare component  is listed in the Service Guide.

Any component that is supported for replacement is usually accompanied by a replacement procedure in the Service Guide.

What does this mean? 

If it has a part number in the Service Guide, HP Parts Store or another computer parts merchant likely has that part for sale.

Open

Maintenance and Service Guide

Page 22 - Rubber Foot Kit (not illustrated, includes bottom cover rear foot strip)   933265-001

Page 20 - Keyboard/top cover (includes backlight cable and keyboard cable)

See Country codes for individual part numbers

Note:  Keyboard and top cover are sourced together as one component.

Observation - NOT policy, not "what others think", not a defense...

Having the keyboard numbers and letters rub away from the keys is not uncommon, though it doesn't happen to everyone.  Keyboard letters are tough and they are made to withstand constant contact and a certain amount of abuse.  Some of us notice that the key numbers and letters tend to rub off sooner than expected.  When I was working, I used to go through about a keyboard a year for this reason (sometimes two years since I generally did not bother to replace right away). I never knew for sure whether it was my hands or perhaps the environment (I worked in IT and our work areas varied depending on what we were doing) - I did notice I needed a new keyboard more often than some of the others in our group.  We also replaced the keyboards more often for a few of the engineers for the same reason.  Usually the same individuals, by the way.  All similar / same equipment, nothing unusual about the work space.  Happenstance?  Perhaps.  But the difference in how long the keyboard lasts between one and another person does not seem unusual to me.  I believe it is chemicals in our fingertips that varies from one person to another but I never investigated.

I have solved the problem (for me) by always purchasing systems with a backlit keyboard and by attaching a separate Logitech lighted keyboard to my workstations.

What to do?

If HP carries the item, it can be purchased from the  HP Parts Store

HP does not carry every item - find and purchase a compatible item at your favorite online merchant.

Side Bar... FYI ... Of Interest

PartSurfer might be able to tell you exactly which parts came with your computer.

For best results, use the Serial Number for your search

Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number

Notes

• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
• N/A means the part is not carried / offered for purchase by HP.
• Parts marked as available for purchase might be available from:  HP Parts Store

OR

• Use your search engine to find a compatible replacement at your favorite online store.

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 15-bq100 x360 Convertible PC

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

[Tommy_861]

wow thanks for all the excellent info.  The keyboard wear is strange I've been through many laptops in my life and have never seen one wear this badly, and especially this quickly.  But the Laptop is great otherwise so its worth either living with or fixing.

[Dragon-Fur]

@Tommy_861 

You are welcome.

Could be the keyboard itself, of course.  My story is an illustration of my own experience.  Over time, I decided to ignore the issue because - well, it's been "that way" for me for so long. 

So, I don't know what keyboards "do" anymore because... I really do use backlit keyboards now - I either order the notebook / workstation with the option and / or I attach a backlit keyboard to use when the notebook / workstation is stationary.

Stay Safe!

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology