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- Need to upgrade current processor and RAM

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10-02-2020 01:42 AM - edited 10-02-2020 01:44 AM
My laptop model is HP Laptop - 15s - gr0007au with Windows 10 Home Single Language 64 having AMD Ryzen 3 processor (3250U), Chipset - AMD Integrated SoC and 4 GB DDR4-2400 SDRAM.
The laptop seems to be very slow & overheating very quickly after using few minutes. Thus, I think it should be upgraded to AMD Ryzen 5 processor and also put in 8gb RAM, especially because I wanted laptop to be used for programming, editing & multitasking purposes, and I didn't had knowledge of processor and RAM's role earlier when I brought, which is needed to make the laptop works faster and effectively.
My Laptop was brought around 2 weeks ago from HP Indian Official Website and it also possessed 1 year warranty. Thus, will this need be fulfilled by the company itself? Please Reply HP team...
For further laptop information, please refer to the link https://store.hp.com/in-en/default/hp-laptop-15s-gr0007au-21w93pa.html
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10-02-2020 06:50 AM - edited 10-02-2020 06:50 AM
HP does not do equipment upgrades under the warranty; it only does repairs. And, if you switch the processor yourself, you will void the remainder of the warranty.
Sorry, but consumer laptops are not designed to be upgraded -- you get what you get.
For confirmation of this information, you would need to contact an HP Repair or Service Center.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true
Good Luck
I am a volunteer and I do not work for, nor represent, HP
10-02-2020 06:50 AM - edited 10-02-2020 06:50 AM
HP does not do equipment upgrades under the warranty; it only does repairs. And, if you switch the processor yourself, you will void the remainder of the warranty.
Sorry, but consumer laptops are not designed to be upgraded -- you get what you get.
For confirmation of this information, you would need to contact an HP Repair or Service Center.
Since you live outside the U.S., here is a link to HP Service Centers, by Country/Region: https://support.hp.com/in-en/service-center
If that link does not provide you sufficient information, then use the main HP link:
https://support.hp.com/us-en/contact-hp?openCLC=true
Good Luck
I am a volunteer and I do not work for, nor represent, HP