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‎06-05-2019 05:06 PM

HP Recommended

I tried to update Bios from in Bios and it said that a network cable is unplugged.  My Bios version is 01.16 and the current one is 01.24 Rev.A.

4 REPLIES 4

‎06-08-2019 02:00 PM - edited ‎06-08-2019 02:02 PM

HP Recommended

@Luie1
Thank you for posting on the HP Support Community.

  • Is this wired Ethernet connection or wireless? 
  • What is the operating system?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎06-08-2019 05:08 PM

HP Recommended

This is a wireless ethernet connection and the OS is Win 10 64-bit. I couldn't find a white label, but a black one with PCID A3009DD10203.

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‎06-09-2019 12:10 PM

HP Recommended

@Luie1

Thank you for the information, however, we do not have complete computer information, ( like model name or model number ) to troubleshoot this issue. You can launch HP support assistant software and at the bottom of the page, the computer information is available. 

Meanwhile, you can check the Network adapter cable connection to make it's not disconnected from the motherboard.

  • When was the last time it worked fine?
  • Did this happen after a recent window or software update?
  • Are you able to browse the internet?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎06-10-2019 08:21 AM

HP Recommended

I'll check the network adapter cable connection.  I've been using the internet and I don't  know when I started losing connection. My PC's info:

 
HP ZBook 15 G2 Mobile Workstation

Serial Number

CND5342ZB5

Product Number

L6L45UP#ABA

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