New Battery, plugged in at 75%, not charging AND not powering laptop

[DebbieJsCrafts]

I noticed a couple of weeks ago that my battery wasn't charging.  Showed 24% available (plugged in, not charging).

I've tried several fixes that I found online and in this forum, none worked. I finally gave up and bought a new battery. 

Just got it in today. It's showing 75% available (plugged in, not charging).

I ran the online battery diagnostic, and it shows OK. 

I ran the battery diagnostic during startup and IT shows FAIL, REPLACE BATTERY... both on my old battery, and on the new one that I just received today.

I've gone through the online troubleshooter to no avail.  The last suggestion it shows is to update the BIOS and to download the BIOS from HP... There is NO BIOS available for my laptop for Windows 10.

I'm at a loss.  How can I fix this so that I can use run my laptop on battery power, and be able to charge said battery?

[Echo_Lake]

@DebbieJsCrafts
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DebbieJsCrafts]

Unfortunately, it did not work.  

It appears that the computer is recognizing that the battery is there, but is not allowing the system to use it.

Do you have any other suggestions?

[Echo_Lake]

@DebbieJsCrafts
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[DebbieJsCrafts]

Thanks for the suggestion.  

The website only tells me to go to a local repair location, or takes me back into the forum.  I wasn't able to email anyone to ask what else to try.  

Do you have any other suggestions that I can do from my end?