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HP Envy x360 15-cp0004no
Microsoft Windows 10 (64-bit)

Hello, I bought Envy x360 15 about week ago and I just noticed the left hinge is slighty crooked. The notebook works great and opening the lid doesn't make any extra sound.  It might seem insignificant but should I be worried it will cause problem in the future?

4 REPLIES 4
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@Pekonium

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

I understand you are in need of support,

And to help you out, I'm sending out a Private message,

 

If closing/opening the lid does not make a sound and if the lid closes smoothly, you need not worry 🙂

 

But if you feel you need to get it fixed, please check the private message,

 

Please check your Private message icon on the upper right corner of your HP Forums profile

Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

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Could you send me your private message as well please? I have this left crooked hinge as well, a problem straight out of the box.

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@DeBono-san

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

I work on behalf of HP
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Cheers! Will await the private message then!

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