New HP Envy Battery discharges when unplugged

[Texsinbad]

New HP Envy loses charge when unplugged and nothing attached to it.  This was bought as a backup, and I rarely use it.

 I

After the initial charge, I didn't use for 16 days, and when I turned it on, the battery only showed 78%.  It had lost 22% just sitting on my desk unplugged.  I charged it back up to 100%

Today, after not using it for 22 days, I turned it on, and the battery showed 70%.  A lost of 30% again, just sitting on my desk.

I have owned many laptops and never had one lost battery unused.

Do I have a bad battery or what else could be the problem?

Tks

[Anand_Andy]

Hi @Texsinbad,

Welcome to the HP Support Community

I understand you are facing a power-related issue with your HP ENVY 17.3 Inch Laptop PC 17-Cr0000. Not to worry I will help you to get a resolution to resolve the issue.

Update the BIOS, & Chipset drivers:

• Here's the link to download and install the above updates: Click here

If the issue persists, then Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool and Update Windows.

• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them

If the issue still persists, then please follow the steps mentioned in the below documents:

• HP Notebook PCs - Battery does not power notebook or hold a charge
• HP Notebook PCs - Testing and calibrating the battery (Windows)
   

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Texsinbad]

All drivers and everything else is up to date, but the battery still loses charge while unplugged. If this is a bad battery, I need to have it replaced while under warranty.

[Anand_Andy]

@Texsinbad,

Thank you for your response, I really appreciate your efforts. As the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Huffer]

It is not a bad battery. What you are seeing is normal. Newer model laptops with internal (hidden) batteries use that main battery to keep system time and handle other things that used to be provided by a separate small battery on the motherboard called a CMOS battery. So it always is providing a trickle of power to the machine even when off. Also, Windows 8 and higher uses a hybrid shutdown so is not really 100% turned off even when you think it is. Its possible to do a full shutdown a couple different ways:

https://www.top-password.com/blog/fully-shutdown-windows-10-instead-of-hibernating-it/

Even then you will lose about 1% per day off full charge. Good luck. 

[Texsinbad]

I clicked the link and Access Denied: You do not have sufficient privileges for this resource or its parent to perform this action.

Can't see the PM.

[Texsinbad]

I turned off the Fast Startup, but still have a battery drain around 1 1/2% per day.

As I mentioned, this is a backup computer, which means that I can not count on being able to use it unless I continually top off the battery. This is, and sounds ridiculous.

I sure won't buy an HP laptop again if this is normal.

[Texsinbad]

Don't see the Kudos button, but thanks to Andy and Huffer for trying to help me.

[Huffer]

Not confined to HP. It's an issue with all current model PC laptops. 

[Texsinbad]

Being an "old" guy, I have many computers and currently have 5--2 desktops, 2 laptops, and a tablet. I also started out in the 60's programming in Fortran and Cobol.

I have NEVER had a laptop that discharged when it was off and unplugged, until this HP.

This reminds me of a story an Air Force instructor told me. He went out one morning to fly and there was oil dripping from his right engine.  He mentioned it to the Crew Chief who said it was normal.  The instructor said if it was normal, he wanted oil dripping from the left engine then.

Battery drain when off isn't normal or all other laptops would do it.