New RAM module leads the notebook to not boot properly.

[MarcoH]

Hello HP-community,

I ordered a new RAM module (16 GB) for my HP-Pavilion 17.ab424ng from Offtek (Link), and when I install it the Notebook won't boot and the LED of the caps lock flashes 3 times long and 2 times short. I already looked up this error code and followed the instructions (which are mainly about re-inserting the new module) but this doesn't work. It does not matter if I use the new RAM module together with the already built-in one (8 GB), or just the new module. As soon as I use only the built-in module, the Notebook boots normally. I have already checked both RAM-slots with the built-in RAM, so both slots work properly. Some information about my Notebook:

OS: Microsoft Windows 10 Home
Version: 10.0.18363 Build 18363
System type: x64-based PC
Processor: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz, 2304 MHz, 4 cores, 8 logical processors
BIOS-version/-date: AMI F.30, 10.12.2020
SMBIOS-Version: 3.2
BaseBoard-Manufacturer: HP
BaseBoard product: 84ED
BaseBoard-version: 03.06
Installed physical memory: 8.00 GB
Avaiable virtual memory: 15.3 GB

Has anyone experienced a similiar problem/ can anyone help me out?

[Huffer]

First thing is that you are exceeding the specifications of the laptop. Stated max memory is 16 gigs total so it is not supposed to be able to run a single 16 gb module. Having said that Intel Core processors 6th gen and higher that use DDR4 memory will run 32 gigs total or a pair of 16 gig modules. It is very possible the module you purchased is defective. This is really the only logical conclusion so I would contact the seller. 

[MarcoH]

Hello Huffer, thanks for your reply! So if I would use two 8 GB modules, this should do the job as well?