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‎02-23-2019 11:25 PM - edited ‎02-23-2019 11:26 PM

HP Recommended
Product: Pavilion dv6-7173er
Operating System: Microsoft Windows 10 (64-bit)

Hi, I bought SDD Silicon Power Ace A55 and installed it in my laptop, then I installed OS Windows 10 x64, after the installation is complete it rebooted. After reboot a black screen appeared. I rebooted it again, and saw the message "Disk error occurred press ctrl+alt+del to restart". On another PC this SSD works well. I tried different OS (Win7, Win10) and different modes (UEFI, Legacy) but it still doesn't working. BIOS haven't SATA mode settings.

2 REPLIES 2

‎02-26-2019 08:11 AM

HP Recommended

@oceanEcho Did you happen to check the user maintenance guide before upgrading your PC? because I did and unfortunately, the device isn't tested by HP to work on a 256GB SSD, the max supported is 160GB, Click here to verify the details.
(Look under Page. 24 Chapter 3 Illustrated parts catalog)

 

Also, (As an upgrade/custom enthusiast I personally love the idea of upgrading the device as well, However, HP recommends that you go easy on it as the device is equipped with parts that perform at its optimal performance and also, the upgradeable parts listed above are purely for your ease, though the decision to upgrade will be at your own discretion)

 

Keep us posted. Although, I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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‎02-26-2019 08:20 AM - edited ‎02-26-2019 08:24 AM

HP Recommended

The capacity of the drive is not the issue; there is no practical limit on capacity of the hard drive or SSD. The BIOS is permanently set to AHCI so no need to change that, either. This is an older laptop and the SATA controller sometimes will not work well with newer SSDs. The Silicon Power is an SLC (single level cell) which is a technology that did not exist when the laptop was made. 

 

The 160 gig SSD offered from the factory:

 

160-GB solid-state drive for use on all computer models
682098-001
 
was a very early kind of SSD and the problem is just likely an incompatibility between the SATA controller and the newer SSD. 
 
 
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