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Microsoft Windows 11

I bought a new hp computer, I have it for a less than a week it worked fine then the screen went black and it is flashing something but it is not on the screen long enough to read it

1 REPLY 1
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Hi @Joanne710,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your new HP computer's screen has gone black and is flashing something too quickly to read; it could be due to a hardware initialization issue, a BIOS error, or a display driver problem. Here are a few steps you can try:
 

  1. Perform a Hard Reset:
    • Turn off the computer.
    • Disconnect the power adapter and remove any external devices (USBs, printers, etc.).
    • Press and hold the Power button for about 15 seconds.
    • Reconnect the power and try turning it on again.
       
  2. Check for LED Blink or Beep Codes:
  3. Connect to an External Monitor:
    • This helps determine if the issue is with the screen or the system itself.
    • If the external monitor works, the laptop screen might need service.
       
  4. BIOS Recovery:
    • If you briefly see a flashing message, it might be a BIOS recovery screen.
    • Try pressing Windows + B (or Windows + V) while holding the Power button for 2–3 seconds, then release the power button but keep holding the keys for a few more seconds.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support

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