New monitor and New laptop in Jan 2019. Both show incorrect purchase dates.

[marv6]

New Monitor on 01-01-2019 and new notebook on 01-10-2019.  Tried to register both(bought HP 2 year Exchange service for monitor) HP 2 year Care package comes with notebook.  Problems with registering both monitor and notebook.  When I log in to my HP account warrenty is showing as expired on the monitor, but, is shown as being purchased in Aug. 2018 by HP support.  Was bought from the HP store on 01-01-2019.  [edit].  Support told me that they corrected this and would send an e-mail confirming.  Still no e-mail from HP.  On the notebook you are showing the purchase date as being in Nov 2018, but true purchase date was 01-10-19.  When I tried to register with hp.com/go/consumercp including attachment showing receipt from Sam's Club. nothing happened when I hit submit.  Talked to customer support at both warrenties and customer support they acknoleged  that their site had problems but only partially fixed the problem registering the notebook [edit] , but, with the wrong date of purchase(Nov 2018).  They said sometihing about that might be the date Sam's Club bought it from HP.  All of the support people were very nice and tried to help but not to my satisfaction.  I asked for an e-mail address to send the receipt documents but said they were not able to handle that.  Is there someone at HP that is willing to help me with these problems?  And, why don't  I get the e-mails that HP says they will send me(I checked spam).

[rick-s]

@marv6

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[marv6]

Rick got your message and appreciate your help.  Heard from HP by e-mail concerning the monitor and they have fixed(hopefully) the problem concerning the warrenty.  I have not yet received a private message from HP as you mentioned.  Still have a problem with the warrenty date for the notebook.  Apparently, the Care site is not working properly and I cannot submit my information to HP as requested by HP.  The response I got about the monitor was not a part of what you passed on to HP.  I had called at least 3 times and talked to at least 4 or 5 reps. concerning the problems.  Again thanks for your help.

[Cheron-Z]

@marv6

Your previous post regarding your warranty concerns has been escalated. Thank you for your patience you will be contacted on Monday.

Thank you for using the HP Support Community.