New updates caused some problems

[JDScrubs123]

Hello,

I purchased my Omen 17t laptop in November of 2019, and received sometime in December 2019.

I recently installed some updates for Windows 10  (version 20H2) and some other HP updates to support this new 'version of Windows'.

Then suddenly, I noticed a yellow indicator saying that my battery needs to be calibrated and possibly replaced. I performed the manual battery calibration by draining it and then charging it fully and then testing it again. Still, same problem.

I was going to launch an HP session to get help for my computer, but it says that due to my PRODUCT NO. & SERIAL NO. , it is unable to find it in the system, or it says that my warranty is out of date on March 31, 2020. It was my understanding that I had the first year of warranty covered and can purchase additional coverage once the first year has sufficiently elapsed.

I want to fill out a warranty dispute form, but since they cannot find my product/serial no.'s in the system, it will not allow me.

I NEED TO SPEAK TO AN ACTUAL AGENT THROUGH PHONE CALL, CHAT OR EMAIL TO TRY TO SOLVE THIS. AM VERY DISAPPOINTED WITH HP SUPPORT ! PLEASE HELP

[The_Fossette]

@JDScrubs123

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send a Private Message, if you aren’t contacted within 4-5 business days.