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‎11-03-2020 03:52 AM

HP Recommended
Product: Omen 17t-cb000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I purchased my Omen 17t laptop in November of 2019, and received sometime in December 2019.

 

I recently installed some updates for Windows 10  (version 20H2) and some other HP updates to support this new 'version of Windows'.

Then suddenly, I noticed a yellow indicator saying that my battery needs to be calibrated and possibly replaced. I performed the manual battery calibration by draining it and then charging it fully and then testing it again. Still, same problem.

 

I was going to launch an HP session to get help for my computer, but it says that due to my PRODUCT NO. & SERIAL NO. , it is unable to find it in the system, or it says that my warranty is out of date on March 31, 2020. It was my understanding that I had the first year of warranty covered and can purchase additional coverage once the first year has sufficiently elapsed.

 

I want to fill out a warranty dispute form, but since they cannot find my product/serial no.'s in the system, it will not allow me.

 

I NEED TO SPEAK TO AN ACTUAL AGENT THROUGH PHONE CALL, CHAT OR EMAIL TO TRY TO SOLVE THIS. AM VERY DISAPPOINTED WITH HP SUPPORT ! PLEASE HELP

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.