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‎08-15-2022 07:58 PM - last edited on ‎08-16-2022 06:11 AM by

HP Recommended
Product: HP Notebook - 14-dq0005cl
Operating System: Microsoft Windows 11

Computer laptop: got a blue screen, and then black and would not come back. This after my MS office suite like Outlook and Excel would also not work.  now it won’t

let me update BIOS because there is No HDD/ssd Found. No memory can be found to even fix or update. How can I fix this issue? My computer is completely inoperable.

1 REPLY 1

‎08-26-2022 09:06 AM

HP Recommended

Hi @amyjorob09

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing HDD/SSD-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and follow the steps shared. Once done, let me know the outcome of it: https://support.hp.com/us-en/document/ish_3053911-2842957-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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