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‎11-16-2021 08:56 AM

HP Recommended
Product: Spectre x360 Convertible 15
Operating System: Microsoft Windows 10 (64-bit)

I need help to figure out why my Thunderbolt 3 port is not working.  I have installed the latest firmware update from HP along with the latest drivers. Also, I updated the BIOS. I have run diagnostics which tell me everything is working properly. But, there is still no evidence of Thunderbolt Controller in the IRQs. Currently, the Thunderbolt 3 port is only able to operate USB-C devices. When I plug in my Thunderbolt device, it does not function correctly. It only shows up as a USB device. No where in the BIOS menu can I find where to 'enable' Thunderbolt Devices. 

Any help or suggestions would be much appreciated.

 

Category:
14 REPLIES 14

‎11-16-2021 02:52 PM

HP Recommended

Can we have the full model number of the laptop?

 

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number

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‎11-16-2021 04:51 PM

HP Recommended

Model 15-ch011dx
ProdID 2LV24UA#ABA

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‎11-22-2021 09:52 AM

HP Recommended

Is there anyone else here that has a Thunderbolt 3 port malfunction?

 

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‎11-22-2021 10:05 AM

HP Recommended

Your specs definitely say you have a Thunderbolt controller. Do you have a Thunderbolt Control Center app available?

 

From my laptop with ThunderboltFrom my laptop with Thunderbolt

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‎11-22-2021 07:19 PM

HP Recommended

Yes. But, when I open it, there is no connection to my Thunderbolt device. 

 

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‎11-23-2021 05:16 AM

HP Recommended

I have the Zbook 15 G3. In the BIOS is a group of settings called Thunderbolt security. Not sure that is in your BIOS but on mine you have to allow connection to Thunderbolt devices. 

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‎11-23-2021 05:29 AM

HP Recommended

Yes. I've been told this before, although, the word Thunderbolt doesn't appear in my BIOS menu anywhere. I did update the BIOS as suggested. I can't help but wonder if I should revert to an older version that may have more control. 

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‎11-23-2021 05:32 AM

HP Recommended

No the designed BIOS for your model series either has it or not, regardless of version. I would run an advanced specification analyzer like Speccy or Sysoft Sandra and see if they detect a Thunderbolt controller. 

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‎11-23-2021 06:17 AM

HP Recommended

Okay. I've got Speccy running. Where do I look for Thunderbolt? 

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