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‎01-07-2021 09:52 AM

HP Recommended

I still have the "no battery is detected" message when I hover over the battery icon. When I unplug the computer it stays on. Before the new battery it would shut off immediately when unplugged. One thing seems odd, it won't turn on unless it's plugged in.

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‎01-10-2021 03:52 AM

HP Recommended

@dmike25

 

It looks likes an issue with the battery connector. I recommend you contact support and they will assist you with the available service options.

 

Cheers!

The_Fossette
I am an HP Employee

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