-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
3
0
0
- last edited on by
JessikaV
HP Recommended
This may be a strange question but I've just opened up the laptop to retrieve the hard drive but it appears to be literally missing.
All the material I've managed to download suggests the hard drive should be in the bottom left corner, but it is empty. Does this mean there isn't a removable hard drive?
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
Hi, @sibri
Your notebook has a M.2 solid state drive, not a 2.5" drive...
The drive is circled in red, and can be removed and replaced.
You have removed it, and have it reversed. The other end goes into the slot.
See chapter 1 of the service manual for the supported M.2 drive types.
The M.2 slot supports SATA M.2 SSD's only, not NVMe.
3
0
0
HP Recommended
HP Recommended
Hi, @sibri
Your notebook has a M.2 solid state drive, not a 2.5" drive...
The drive is circled in red, and can be removed and replaced.
You have removed it, and have it reversed. The other end goes into the slot.
See chapter 1 of the service manual for the supported M.2 drive types.
The M.2 slot supports SATA M.2 SSD's only, not NVMe.
14,273
4,282
1,399
HP Recommended
hi
whether it is one or the other model you have an m2 SSD
https://support.hp.com/us-en/product/hp-pavilion-13-u000-x360-convertible-pc/10862149/manuals
at the bottom right of your first photo
--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem
Desktop-Knowledge-Base
Windows 11 22h2 inside , user
------------------------------------------------------------------------------------------------------------
3
0
0
HP Recommended
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community