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‎01-11-2020 06:48 PM

HP Recommended
Product: HP Chromebook - 14-ca051wm
Operating System: Chrome OS

I am trying to use my touchpad, but when I am looking for the option to do so, it never even shows up. I don't want to use a mouse, but that's the only way I can use my chromebook at the moment.  Please help me.Screenshot 2020-01-11 at 8.47.32 PM.pngScreenshot 2020-01-11 at 8.47.28 PM.png

1 REPLY 1

‎01-14-2020 11:33 AM

HP Recommended

@Jackmar9

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Fix touchpad problems:

  • Make sure there is no dust or dirt on the touchpad.
  • Press the Esc key several times.
  • Drumroll your fingers on the touchpad for ten seconds.
  • Turn your Chromebook off, then back on again.
  • Perform a hard reset.

Click here: https://support.google.com/chromebook/answer/1047367?hl=en to complete the Chromebook touchpad troubleshooting steps.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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